13 valuable tips to reduce rental voids

Tenants notice to leave

The phrase “void period” is certainly the least favorite among the landlords, however it’s the most common issue that I hear about.

I hear from many landlords on how their property has been empty for months and all the efforts on finding a new tenant have been unsuccessful.

The latest story comes from a local landlord who had his property empty for more than 4 months, when advertising with a well known estate agency chain in Turnpike Lane.

I understand that the London market can be very unpredictable and Brexit has certainly influenced a few things, but a 4 month void period for a landlord and myself is something quite unacceptable.

Five years ago, when we started as a small family-run business in North London, it was normal for us not to have any void periods at all as we would do our best for each one of our landlords and treat our HMO property like our child.
At present, after 5 years of managing HMO properties in North, East and Central London we still have managed to keep the void periods down to only 0.08%.

Here are 13 very useful tips we have compiled that will help you in avoiding any void periods. Many of them can also be used for single let properties too.

1. Start advertising the property as soon as you know that your existing tenant is leaving or as soon as you know you will have the property available.

2. Make sure that your tenant knows well in advance about all of the viewings, so they have enough time to tidy up.

3. Keep good relationships with your tenants and resolve any misunderstandings or arguments in the best possible manner. When the relationships are good, the tenants will always do their best in assisting with the viewings and ensuring the room is presentable.

4. Make sure that you or your viewings/lettings manager goes to the property at least 15 – 20 minutes before the viewing. This will allow you or your employee enough time to tidy up the room or any communal areas if needed.

5. Inform all of the other tenants at the property that a new room will become available, so they can offer it to their friends. We also have a referral system where we reward our tenants in value of £100 for a successful new tenant.

6. Always ensure you take professional quality pictures of the property. On average it will cost £100, but the pictures will stay with you forever and the difference it can make is unimaginable.

7. If the room is empty – dress it up. Make sure it looks homely and welcoming and most importantly – make sure it is clean!

Empty Room Dress Up

8. Book small group viewings. 15 minute slot for each group. For example 2 – 3 people for each 15 minute slot. Prospective tenants will see that there are others interested, but it won’t get too overcrowded.

9. Provide the potential tenants with lots of information about the area and the existing housemates. It makes an incredible difference when you help someone to get to know the area or the household. Besides describing the typical working professionals, I would name all the tenants by their names, where do they come from and add some interesting facts. For example, John is from London and he enjoys watching movies and Helen is from Hungary and loves Kinder Bueno.

10. Ask people to give you their decision straight after the viewings. Don’t be shy in asking ”So, what do you think, would you like to apply for the room?”

11. Make the tenant application process as easy and simple as possible. After they decide they want to take the room – make sure the application process is as straightforward as possible, ensuring the room is secured, for their peace of mind and yours.

12. When creating your adverts, invest the extra time in making them more unique by choosing welcoming and creative language. I would also suggest to have a testimonial from one of your existing tenants in the description part of the ad.
It also helps if you renew and change your ad after every set of viewings as it will boost it higher up in the list.

13. Most importantly – do your best in everything that you do so your tenants wouldn’t want to leave, unless they really have to. Go that extra mile in building your relationships. Bring the whole house together and creating a nice ”family” feel. Always repair everything on time and be as helpful as possible, but in the meantime don’t be a pushover.

I really hope that this guide will help you to in keeping your void periods down and take away some of the worries that might have been occupying your mind.

If you have any other HMO management related questions and you feel we could help you with anything, please feel free to contact us.

With Gratitude,

Ilva Pam 
07414970468 | www.PrimePropertyCare.com
“We create homely environment for tenants giving peace of mind to our landlords, guaranteed!”

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483 Green Lanes, London, N13 4BS
Isabelle Marchand
Isabelle Marchand
09:10 02 Dec 18
I was a tenant for PPC for 3 years and always found them very responsive and truly helpful. They have sorted any problem that had come up with the flat every time and with no delay. Would truly recommend!
Yunsuh Huh
Yunsuh Huh
18:49 03 Nov 18
I lived at the flat managed by Prime Property Care ltd. My experience is really amazing! In terms of cost, quality, and location, it was the best deal. I found one close to my office, just like 15 mins away from Bank station but the rent is so affordable. lived there about 2 years. Moving out now since I will get married and need a bigger room but my experience with Prime Property Care ltd is awesome!! I really like them and their service. They know you by your name. You also know them by their name. Hope you can find your home from these people as well!! MANY MANY THANKS to Prime Property Care ltd sincerely!!!
Allan Lewis
Allan Lewis
21:14 16 Oct 18
I have worked for Ilva and Alex for the past 6 years and have always found them to very professional and a pleasure to work for. Reports from the tennents are always complimentary and as a tradesman I find their service and commitment to their business is very professional and of a very higj standard. Highly recommended.
London S
London S
11:58 13 Oct 18
I've known Ilva and Alex for 4 years now. They have been super helpful and making a serious effort to change the letting industry in London. My journey would have been very different without their support. I have connected to so many great people through their events, which I am very grateful for! ~ Elena
Alex Soul
Alex Soul
14:01 08 Oct 18
I just wanted to say how proud I am with our Team and the way they deliver service to all our Tenants and Landlords. At times it can be challenging and difficult, but it is always rewarding to know that we really help our Landlords with getting that peace of mind they deserve, whilst helping and taking care of our tenants to ensure their stay is safe and pleasurable experience. Thank you all! We will keep striving for even better quality, bigger impact and more value in this industry for both Landlords and Tenants. With Gratitude, Alex (Founder)
Andrea Vucetich
Andrea Vucetich
20:02 30 Mar 17
I've been staying with them for 3 months now and given what I've seen around I feel like finding this agency was a veey lucky strike... Nothing exceptional about the house, it's just like in the description, but the price is fair for London average and I yet have to experience a problem with heating, intrusive inspections from landlord/agency or stuff like that... Which for the stories that I've heard around, really is as good as you get, I believe
margot pereira
margot pereira
15:17 26 Sep 15
It has been 6 months that Ilva and Alex are taking care of the flat where I actually live in London, and they are sincerely the best agency I ever met. They are really nice, flexible, comprehensive, and are concerned about the welfare of the tenants. In my case, they renovated all the flat held by a previous agency who let the flat in poor conditions. It is a pleasure to be in contact with these human persons, who are not establishing ridiculous rules in order to make money as I saw in previous agencies. I highly recommend their services :-) Margot.P
margot pereira
margot pereira
15:17 26 Sep 15
It has been 6 months that Ilva and Alex are taking care of the flat where I actually live in London, and they are sincerely the best agency I ever met. They are really nice, flexible, comprehensive, and are concerned about the welfare of the tenants. In my case, they renovated all the flat held by a previous agency who let the flat in poor conditions. It is a pleasure to be in contact with these human persons, who are not establishing ridiculous rules in order to make money as I saw in previous agencies. I highly recommend their services :-) Margot.P
Aarti Shah
Aarti Shah
22:01 24 Sep 15
I have used Prime Property Care for managing one of my properties for over 2 years. Never have my tenants felt so happy and well cared for by Ilva and Alex's warm and friendly approach. Their attention to detail and genuine passion for the service they provide to tenants makes an ordinary rented house into a comfortable living home. I could not recommend them highly enough.
Aarti Shah
Aarti Shah
22:01 24 Sep 15
I have used Prime Property Care for managing one of my properties for over 2 years. Never have my tenants felt so happy and well cared for by Ilva and Alex's warm and friendly approach. Their attention to detail and genuine passion for the service they provide to tenants makes an ordinary rented house into a comfortable living home. I could not recommend them highly enough.
Thor Portess
Thor Portess
20:14 24 Sep 15
I have used Prime Property Care's property management services for the past 3 years and have been in the property industry for 17yrs to date. Ilva and Alex provide a first class service and are ethical in their business practice. I've only had one problem tenant and Prime Property dealt with this situation both professionally and efficiently. Together with my tenants and business partners, we are very happy with Prime Properties services and are happy to recommend them. Thor Portess, London
Thor Portess
Thor Portess
20:14 24 Sep 15
I have used Prime Property Care's property management services for the past 3 years and have been in the property industry for 17yrs to date. Ilva and Alex provide a first class service and are ethical in their business practice. I've only had one problem tenant and Prime Property dealt with this situation both professionally and efficiently. Together with my tenants and business partners, we are very happy with Prime Properties services and are happy to recommend them. Thor Portess, London
Andreea Pavaloiu
Andreea Pavaloiu
19:53 16 Sep 15
When I first moved to the apartment it was not managed by Ilva. I cannot and do not want to remember the previous management agency. Needless to say they charged ridiculous fees for services they provided when they were no longer needed. And then the change in management occured and things finally started to look and feel normal, as standards grew. Ilva was extraordinarily committed to doing all the necessary work in the house, while also providing for our security and comfort. She was really understanding and present and made sure everything was done properly and in a short amount of time. Extremely kind, respectful and professional, she turned the property into a home. Soooo thank you so much for all the help. I totally recommend the agency for high quality accommodation in London. Best wishes, Andreea
Yury Khreptovich
Yury Khreptovich
21:11 08 Sep 15
The way this guys operate makes you fill that you in the good hands. Definitely will recommend to others. Keep up the good work!
Yury Khreptovich
Yury Khreptovich
21:11 08 Sep 15
The way this guys operate makes you fill that you in the good hands. Definitely will recommend to others. Keep up the good work!
Nelson Velosa
Nelson Velosa
17:58 04 Sep 15
We have known Alex and Ilva for many years. And it is hard to believe what the previous review said. When we used to live in England they helped us with our property needs. Now we work together. We have some properties in Portugal and guys always try to find the right buyers or tenants for us. When we were buying our own apartment, their advises were very useful and helpful. They work fast and very professionally and sometimes I surprise a lot how these young people can know so much and have so rich experiment. I strongly recommend to rely on their values and services they provide.
Nelson Velosa
Nelson Velosa
17:58 04 Sep 15
We have known Alex and Ilva for many years. And it is hard to believe what the previous review said. When we used to live in England they helped us with our property needs. Now we work together. We have some properties in Portugal and guys always try to find the right buyers or tenants for us. When we were buying our own apartment, their advises were very useful and helpful. They work fast and very professionally and sometimes I surprise a lot how these young people can know so much and have so rich experiment. I strongly recommend to rely on their values and services they provide.
K Kodra
K Kodra
13:35 04 Sep 15
I know Alex for over 10 years now and I know Ilva very well as well. They do put all the positive energy into what they do and stay highly committed to their hight ethical values. Growing business is not easy and for the last 3 years I have seen they have been doing exceptionally well helping Tenants and Landlords to find best solutions for their property needs in London. They have also advised me personally on a number of occasions with regards to purchasing and renting my own properties. I definitely rely on their values and services they provide. Kim
K Kodra
K Kodra
13:35 04 Sep 15
I know Alex for over 10 years now and I know Ilva very well as well. They do put all the positive energy into what they do and stay highly committed to their hight ethical values. Growing business is not easy and for the last 3 years I have seen they have been doing exceptionally well helping Tenants and Landlords to find best solutions for their property needs in London. They have also advised me personally on a number of occasions with regards to purchasing and renting my own properties. I definitely rely on their values and services they provide. Kim
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