Privacy Policy

At Prime Property Care Limited we are committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.

Our contact details

Have you got any questions about this policy and our privacy practices?

  • Send us an email to privacy@primepropertycare.com
  • Write us a letter to Prime Property Care Limited, 483 Green Lanes, London, N13 4BS
  • Give us a call on 020 3286 9025.

Who are we?

We are HMO management company dedicated to creating homely environment for our Tenants whilst giving peace of mind to our Landlords.

In this policy any references to ‘PPC, ‘we’, ‘us’ or ‘our’ is to Prime Property Care Limited.

Prime Property Care Limited (“PPC”) is a company registered in England and Wales (registered number is 8999513) with registered office at Prime Property Care Limited, 483 Green Lanes, London, N13 4BS.

We are registered on the Data Protection Public Register. Our Data Protection Registration Number is ZA066185.

Any reference to “you” or “your” is a reference to you as a user/customer/client of a PPC website or our services.

Children’s privacy protection

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

How do we collect information from you?

Information you give us directly

You may give us your personal information yourself, by filling forms online or by corresponding with us via emails, post or otherwise. This includes personal data you provide when you:

  • Fill-up web-forms on our website
  • Send us an email
  • Telephone or text us
  • Send us a WhatsApp message (as an alternative to text messaging)
  • Send us a message via marketing platforms, such as SpareRoom, OpenRent, IdealFlatmates, Zoopla and other platforms where we may advertise our rooms/services
  • Send us a message/enquiry via social media where we have our presence, such as Facebook, Instagram, LinkedIn, etc

Third parties or publicly available sources

We may receive personal data about you from various third parties and public sources as set out below:

  • National Landlord Association (based inside EU)
  • Companies House (based inside EU)
  • Electoral Register (based inside EU)

What type of information is collected from you?

Depending on the nature of your engagement with us – we may collect the following data from you:

  • Identity (name, gender, date of birth, personal profile information, picture of yourself, copy of passport, payslips from work or bank statements, NI number, nationality, previous addresses)
  • Contact (email address, residential address, billing address, telephone numbers)
  • Financial (bank account and payment details)
  • Transaction (details about payments to/from you)
  • Technical (internet protocol address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, location data and other similar identifying information required for the customer’s device(s) to communicate with websites and applications on the internet)

How and why is your information used?

Purpose/Activity Type of data Lawful basis for processing, including bases of legitimate interest
To contact you;

To provide customer support;

To assist with maintenance enquires;

To facilitate viewings of the property/room;

Identity;

Contact;

 

Contacting you as you have requested us to do so via website enquiry or returning a call;

Performance of a contract with you;

Necessary for our legitimate interests (for running our business, to recover debts due to us and to keep our records updated)

To verify your identity;

To carry out referencing checks;

Identity;

Contact;

Financial;

Transaction;

Necessary to comply with our legal obligations

Necessary for our legitimate interests (for running our business and to prevent fraud and money laundering)

Necessary to carry out credit check with referencing company

To carry out our obligations arising from any contracts entered between you and us and to provide you with the information, products and services you have request from us;

 

To comply with the requirements imposed by law or any court order

 

Identity;

Contact;

Financial;

Transaction;

Technical;

Performance of a contract with you;

 

Necessary for our legitimate interests (for running our business, to recover debts due to us and to keep our records updated);

 

Necessary to comply with our legal obligations;

 

How long is your information kept for?

We keep your information for no longer than is necessary for the purposes it was collected for, The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. health/safety and tax/accounting purposes).

We review our retention periods on a regular basis.

Who has access to your information?

We do not sell or rent your information to third parties.

We do not share your information with third parties for marketing purposes.

However, we may disclose your information to third parties to achieve the other purposes set out in this policy. These third parties may include:

  • Service providers acting as processors who provide IT and system administration services
  • Tenancy deposit administrators (such as the Tenancy Deposit Scheme)
  • Referencing agencies (we use NLA at the moment) to be able to identify you, confirm your current and past residency, check linked addresses, check electoral roll search, perform CCJ search, validate bank account, check previous tenancy references, calculate affordability, verify income/employment.
  • Insurance agencies (we use NLA at the moment) to be able to obtain rent guarantee insurance when necessary
  • Our business partners with whom we have working relationships to provide property management and room lettings services to satisfy your property management needs

Lawful processing

Data protection law requires us to rely on one or more lawful grounds to process your personal information. We consider the following grounds to be relevant

Specific Consent

Where you have provided specific consent to us using your personal information in a certain way, such as to send you email, text and/or marketing.

Performance of a contract

Where we are entering into a contract with you or performing our obligations under it like when you buy PPC named products and services.

Legal obligation

Where necessary so that we can comply with a legal or regulatory obligation to which we are subject, for example where we are ordered by a court or regulatory authority.

Vital interests

Where it is necessary to protect life or health (for example in the case of medical emergency suffered by an individual at one of our events) or a safeguarding issue which requires us to share your information with the emergency services.

Legitimate interests

Where it is reasonably necessary to achieve our (or others’) legitimate interests. We consider the following to be our legitimate interests in running PPC towards our goals and ideals:

  • send post, text or email communications in relation to services or products we provide;
  • conduct research to better understand the market and to gather feedback;
  • monitor who we deal with to protect PPC against fraud, money laundering and other risks;
  • enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers;

When we legitimately process your personal information in this way, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information where our interests are overridden by the impact on you, for example, where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).

When we use sensitive personal information, we require an additional legal basis to do so under data protection laws, so will either do so on the basis of your explicit consent or another route available to us by law.

Your choices

You have a choice about whether you wish to receive information from us. If you do not want to receive certain communications from us, then simply contact us by email privacy@primepropertycare.com (or other alternative contacts above) stating your preference and we will amend our records accordingly.

Your rights

Under UK data protection law, you have certain rights over the personal information that we hold about you.

Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office, https://ico.org.uk/

If you would like to exercise any of your right below – please send us an email to privacy@primepropertycare.com or alternatively use contact details or postal address provided above. We may be required to ask for further information and/or evidence of identity before we disclose any information.

Right of access

You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.

Right to have your inaccurate personal information corrected

You have the right to have inaccurate or incomplete information we hold about you corrected. The accuracy of your information is important to us so we’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, phone or if you believe any of the other information we hold is inaccurate or out of date, please contact us via email, phone or by post (see above).

Right to restrict use

You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy or we’re not lawfully allowed to use it.

Right of erasure

You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; we will do so as far as we are required to.

Right for your personal information to be portable

If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-readable format.

Right to object

You have the right to object to processing where we are using your personal information based on legitimate interests.

Keeping your information safe

When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it.

Our main property management software and database is protected with 2-factor authentication. We use 256-bit AES encrypted vaults to store passwords and other sensitive information and we never share them with any third-parties or contractors.

Non-sensitive details (such as your email address, etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Changes to this policy

Any changes we may make to this policy in the future will be posted on this website so please check this page occasionally to ensure that you’re happy with any changes.

Review of this policy

We keep this policy under regular review. This policy was last updated in June 2018

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+44 20 3286 9025 | info@primepbs.com
483 Green Lanes, London, N13 4BS
Isabelle Marchand
Isabelle Marchand
09:10 02 Dec 18
I was a tenant for PPC for 3 years and always found them very responsive and truly helpful. They have sorted any problem that had come up with the flat every time and with no delay. Would truly recommend!
Yunsuh Huh
Yunsuh Huh
18:49 03 Nov 18
I lived at the flat managed by Prime Property Care ltd. My experience is really amazing! In terms of cost, quality, and location, it was the best deal. I found one close to my office, just like 15 mins away from Bank station but the rent is so affordable. lived there about 2 years. Moving out now since I will get married and need a bigger room but my experience with Prime Property Care ltd is awesome!! I really like them and their service. They know you by your name. You also know them by their name. Hope you can find your home from these people as well!! MANY MANY THANKS to Prime Property Care ltd sincerely!!!
Allan Lewis
Allan Lewis
21:14 16 Oct 18
I have worked for Ilva and Alex for the past 6 years and have always found them to very professional and a pleasure to work for. Reports from the tennents are always complimentary and as a tradesman I find their service and commitment to their business is very professional and of a very higj standard. Highly recommended.
London S
London S
11:58 13 Oct 18
I've known Ilva and Alex for 4 years now. They have been super helpful and making a serious effort to change the letting industry in London. My journey would have been very different without their support. I have connected to so many great people through their events, which I am very grateful for! ~ Elena
Alex Soul
Alex Soul
14:01 08 Oct 18
I just wanted to say how proud I am with our Team and the way they deliver service to all our Tenants and Landlords. At times it can be challenging and difficult, but it is always rewarding to know that we really help our Landlords with getting that peace of mind they deserve, whilst helping and taking care of our tenants to ensure their stay is safe and pleasurable experience. Thank you all! We will keep striving for even better quality, bigger impact and more value in this industry for both Landlords and Tenants. With Gratitude, Alex (Founder)
Andrea Vucetich
Andrea Vucetich
20:02 30 Mar 17
I've been staying with them for 3 months now and given what I've seen around I feel like finding this agency was a veey lucky strike... Nothing exceptional about the house, it's just like in the description, but the price is fair for London average and I yet have to experience a problem with heating, intrusive inspections from landlord/agency or stuff like that... Which for the stories that I've heard around, really is as good as you get, I believe
margot pereira
margot pereira
15:17 26 Sep 15
It has been 6 months that Ilva and Alex are taking care of the flat where I actually live in London, and they are sincerely the best agency I ever met. They are really nice, flexible, comprehensive, and are concerned about the welfare of the tenants. In my case, they renovated all the flat held by a previous agency who let the flat in poor conditions. It is a pleasure to be in contact with these human persons, who are not establishing ridiculous rules in order to make money as I saw in previous agencies. I highly recommend their services :-) Margot.P
margot pereira
margot pereira
15:17 26 Sep 15
It has been 6 months that Ilva and Alex are taking care of the flat where I actually live in London, and they are sincerely the best agency I ever met. They are really nice, flexible, comprehensive, and are concerned about the welfare of the tenants. In my case, they renovated all the flat held by a previous agency who let the flat in poor conditions. It is a pleasure to be in contact with these human persons, who are not establishing ridiculous rules in order to make money as I saw in previous agencies. I highly recommend their services :-) Margot.P
Aarti Shah
Aarti Shah
22:01 24 Sep 15
I have used Prime Property Care for managing one of my properties for over 2 years. Never have my tenants felt so happy and well cared for by Ilva and Alex's warm and friendly approach. Their attention to detail and genuine passion for the service they provide to tenants makes an ordinary rented house into a comfortable living home. I could not recommend them highly enough.
Aarti Shah
Aarti Shah
22:01 24 Sep 15
I have used Prime Property Care for managing one of my properties for over 2 years. Never have my tenants felt so happy and well cared for by Ilva and Alex's warm and friendly approach. Their attention to detail and genuine passion for the service they provide to tenants makes an ordinary rented house into a comfortable living home. I could not recommend them highly enough.
Thor Portess
Thor Portess
20:14 24 Sep 15
I have used Prime Property Care's property management services for the past 3 years and have been in the property industry for 17yrs to date. Ilva and Alex provide a first class service and are ethical in their business practice. I've only had one problem tenant and Prime Property dealt with this situation both professionally and efficiently. Together with my tenants and business partners, we are very happy with Prime Properties services and are happy to recommend them. Thor Portess, London
Thor Portess
Thor Portess
20:14 24 Sep 15
I have used Prime Property Care's property management services for the past 3 years and have been in the property industry for 17yrs to date. Ilva and Alex provide a first class service and are ethical in their business practice. I've only had one problem tenant and Prime Property dealt with this situation both professionally and efficiently. Together with my tenants and business partners, we are very happy with Prime Properties services and are happy to recommend them. Thor Portess, London
Andreea Pavaloiu
Andreea Pavaloiu
19:53 16 Sep 15
When I first moved to the apartment it was not managed by Ilva. I cannot and do not want to remember the previous management agency. Needless to say they charged ridiculous fees for services they provided when they were no longer needed. And then the change in management occured and things finally started to look and feel normal, as standards grew. Ilva was extraordinarily committed to doing all the necessary work in the house, while also providing for our security and comfort. She was really understanding and present and made sure everything was done properly and in a short amount of time. Extremely kind, respectful and professional, she turned the property into a home. Soooo thank you so much for all the help. I totally recommend the agency for high quality accommodation in London. Best wishes, Andreea
Yury Khreptovich
Yury Khreptovich
21:11 08 Sep 15
The way this guys operate makes you fill that you in the good hands. Definitely will recommend to others. Keep up the good work!
Yury Khreptovich
Yury Khreptovich
21:11 08 Sep 15
The way this guys operate makes you fill that you in the good hands. Definitely will recommend to others. Keep up the good work!
Nelson Velosa
Nelson Velosa
17:58 04 Sep 15
We have known Alex and Ilva for many years. And it is hard to believe what the previous review said. When we used to live in England they helped us with our property needs. Now we work together. We have some properties in Portugal and guys always try to find the right buyers or tenants for us. When we were buying our own apartment, their advises were very useful and helpful. They work fast and very professionally and sometimes I surprise a lot how these young people can know so much and have so rich experiment. I strongly recommend to rely on their values and services they provide.
Nelson Velosa
Nelson Velosa
17:58 04 Sep 15
We have known Alex and Ilva for many years. And it is hard to believe what the previous review said. When we used to live in England they helped us with our property needs. Now we work together. We have some properties in Portugal and guys always try to find the right buyers or tenants for us. When we were buying our own apartment, their advises were very useful and helpful. They work fast and very professionally and sometimes I surprise a lot how these young people can know so much and have so rich experiment. I strongly recommend to rely on their values and services they provide.
K Kodra
K Kodra
13:35 04 Sep 15
I know Alex for over 10 years now and I know Ilva very well as well. They do put all the positive energy into what they do and stay highly committed to their hight ethical values. Growing business is not easy and for the last 3 years I have seen they have been doing exceptionally well helping Tenants and Landlords to find best solutions for their property needs in London. They have also advised me personally on a number of occasions with regards to purchasing and renting my own properties. I definitely rely on their values and services they provide. Kim
K Kodra
K Kodra
13:35 04 Sep 15
I know Alex for over 10 years now and I know Ilva very well as well. They do put all the positive energy into what they do and stay highly committed to their hight ethical values. Growing business is not easy and for the last 3 years I have seen they have been doing exceptionally well helping Tenants and Landlords to find best solutions for their property needs in London. They have also advised me personally on a number of occasions with regards to purchasing and renting my own properties. I definitely rely on their values and services they provide. Kim
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