FAQs by Tenants

Please check our live status page with all available rooms. It has the most up-to-date information about what we currently have on the market.

If you’re interested in one of our available rooms, you can book a viewing via the SpareRoom website by messaging us there, or alternatively, use our online form and tell us which room you’re interested in.

Each of our ads clearly states whether a room is suitable for couples. While we have no issue renting to couples, licensing conditions and room sizes often limit this option. If a room says couples are not allowed, unfortunately, exceptions cannot be made.

You must attend a viewing (in person or virtual) before applying. It’s important for us to meet you and for you to see the room and property first.

If we’re both happy, we will send you a link to complete a short online application form (takes about 5 minutes).

You will then need to pay a holding deposit (usually £35), which will be credited toward your first month’s rent.

After receiving your application and holding deposit, we’ll arrange a short follow-up call to confirm details. Then we’ll email you a link to submit documents for referencing, which includes the following checks:

• ID check
• CCJ check
• Right to Rent confirmation
• Proof of income (must be at least 2x monthly rent)
• Landlord reference

Once referencing is complete, we’ll send you a tenancy agreement to sign online.

We clearly explain referencing requirements before you begin. Unless you miscalculate your income or have undeclared County Court Judgements (CCJs), you should pass without issue.

We use the “My Deposits” custodial scheme, which means your deposit is securely held by a government-approved provider and returned to you by them after the tenancy ends.

On your move-in day, you’ll receive your keys, and we’ll complete a brief inventory together. After that, you’re free to move in and make yourself at home.

You may meet some housemates during the viewing. We always inform existing tenants about your move-in time, and they often pop in to say hello during check-in.

Yes. Every tenant gets their own designated kitchen storage and fridge space, which we’ll show you during check-in.

We understand things can break over time. If something needs attention, simply submit a maintenance request (we’ll provide the link), and include photos so we can quickly assess and arrange repairs.

We expect all tenants to treat each other with kindness and open communication. Most conflicts arise from misunderstandings that can be resolved with honest discussion.

We encourage tenants to resolve issues directly and respectfully. This often strengthens mutual understanding and builds a positive household environment.

All agreements are fixed for 6 months. After that, you may end your tenancy by giving 6 weeks’ notice via email, which we’ll provide to you when the time comes.

Our minimum stay is 6 months, but many tenants stay for years — some for 5–7 years or more. Your stay depends on your needs and the property’s availability.

There’s no set limit, unless the landlord chooses to sell the property — in which case, we would always give you at least 2 months’ notice.

It depends on the house size and available facilities. Most houses are shared between 4–5 people. All tenants usually have private rooms; we only allow couples if the room and communal areas are appropriately sized.

Even if licensing allows more people, we aim to keep numbers low to ensure space, comfort, and fair access to shared amenities.

Usually, all bills are included — even broadband. In a few properties, certain bills may be separate, but this is always clearly stated in advance. We have no hidden fees, charges, or agency costs.

Yes — all properties include broadband, and we aim to provide the fastest available package in your area.